Shipping policy

What locations do you ship to and what is the price for International shipping?

We package & ship orders to nearly every country across the globe but transit time will vary from location to location. To check if we ship to your location simply go to cart where you’ll find shipping calculator.

 

How long does an order take to arrive once shipped?

All orders are processed & shipped as soon as possible depending on the fastest shipping method available to your location. We typically take 1-2 business days for handling & processing your order. The typical delivery time frame is anywhere from 2-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. 

 

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

 

What do I do if my order is lost in the mail?

Once an item has been shipped, we are no longer responsible for the package. We are unable to refund stolen or lost packages or any un-retrieved packages. This being said, we do want every one of our customers to receive their purchases, and we will do our best to help you locate your parcel in working with the shipping authorities. In case of stolen/lost package notify us as soon as possible, via email at support@lebeux.com

 

Wrong address entered

It is the customer's responsibility to enter the correct shipping address when ordering from our website. Customer will be responsible for any follow up costs incurred for parcels to be re-send due to attempted deliveries and/or insufficient/incorrect delivery information are provided.

If you wish to modify the shipping address after you have placed the order, it is important for you to notify us as soon as possible, via email at support@lebeux.com.  Once your order has shipped, we are not responsible for any uncollected parcels due to incomplete/wrong address or unsuccessful delivery attempts.

 

Are there any hidden customs fees or import taxes? 

All prices on our webpage are displayed in AUD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.